One of the biggest challenges fleet managers face is dealing with third-party maintenance providers, especially when it comes to breakdown or unscheduled maintenance events. With the vast majority of fleets performing their own maintenance, fleet managers often must work with service providers with which they may have little or no experience during such roadside breakdown incidents. Customer and service provider expectations regarding rapid repair assessment, downtime, and approval communications can vary greatly and lead to dissatisfaction among both parties. During this session, we’ll explore how service provider networks are leveraging AI tools to improve satisfaction with fleet customers through faster and more accurate vehicle diagnostics, parts acquisition, repair execution, and much more.